Cancel guides / Food delivery / HelloFresh

How to cancel HelloFresh

About 10 min · Last checked 2026-07-22

Moderate

Log in at hellofresh.com, click your profile icon, then Account Settings
Go to Plan Settings
Select Cancel Plan
Several discount/pause screens will appear — keep clicking through if you want a full cancellation
Select a reason and confirm

Refund policy

Cancel before the weekly cutoff (usually 5-6 days before your next delivery, 11:59 PM Pacific time) and the next box won't be charged. Cancel after the cutoff and the box that's already in processing will ship and be charged — no refund for that box.

Cancellation fee

None

Pause option

Supported — you can 'skip' a specific week instead of cancelling entirely, but note that skipping only delays that one delivery; your subscription stays active.

Before you cancel

Accumulated HelloFresh Cash rewards are reportedly forfeited on cancellation, so use them beforehand. Account info stays on file unless you separately request deletion.

Remember that 'skip' is not the same as cancelling — it only delays one week. To fully cancel, you must go through Plan Settings → Cancel Plan, which reportedly involves 3-5 retention screens.

Missing the weekly cutoff results in an unwanted charge, and 'skip' is easily confused with 'cancel.'

How hard was it to cancel HelloFresh?

Real experiences are reviewed and added once a month.

Worth considering instead

Reduce delivery frequency — Switch to every-other-week delivery instead of cancelling entirely

Sources: HelloFresh Help Center