Cancel guides / Fitness & wellness / Peloton
How to cancel Peloton
About 5 min · Last checked 2026-07-22
- Log in at members.onepeloton.com (must be the primary account holder — secondary profiles cannot cancel)
- Go to your profile icon, then Membership
- Select Cancel Membership
- Skip past any pause or plan-change offers to reach the final cancellation
Refund policy
No refund for unused time in most cases; access continues until the billing period ends. Some regions (e.g. New York state) legally guarantee a prorated refund if you cancel within a set window after a price increase.
Cancellation fee
None
Pause option
Supported — All-Access memberships can be paused for up to 3 months.
Before you cancel
Equipment owners keep basic workout tracking after cancelling; Digital-only members lose all access. You can export your workout history from the app beforehand.
You may be offered a pause or plan change during cancellation. If your membership came through a workplace benefit, check with HR since the process may differ.
Only the primary account holder can cancel — secondary profiles often cause confusion here.
Worth considering instead
Pause (up to 3 months) — Take a break instead of cancelling entirely
Sources: Peloton Support